grounded rights: how airlines are failing passengers with disabilities

Mar 2

Air travel is often a source of stress, but for passengers with disabilities, it can be a daunting ordeal. Recent developments have further exacerbated these challenges, as major U.S. airlines contest new federal regulations designed to protect and assist travelers who use wheelchairs.

Airlines Challenge New Protections

In December 2024, the U.S. Department of Transportation (USDOT) introduced regulations mandating that airlines:

Return wheelchairs in the same condition they were received, or be presumed responsible for any damage.
Provide loaner wheelchairs promptly if the original is damaged.
Reimburse passengers for repair or replacement costs of damaged wheelchairs.
Cover transportation costs incurred due to delays in returning wheelchairs.

These measures aim to address the alarming statistic that at least one wheelchair is damaged, delayed, or lost per 100 transported on domestic flights.

Reuters

However, airlines including United, Delta, American, Southwest, and JetBlue, along with the trade group Airlines for America, have filed a legal challenge against these rules. They argue that certain aspects exceed the USDOT's authority and violate administrative procedures.

Reuters

The Human Impact

My own experience with airlines is long and jaded since needing a wheelchair. I was once left on a tarmac (not a jet bridge) with no way to get off the plane, When I finally scooted down the stairs of the plane, I was met with an inaccessible bus. I have had to wait for over an hour after then plane was empty for the aisle chair with no access to a restroom during the flight or while sitting, waiting to exit. I have many times had to send down to the plane again for missing parts on my chair when it was brought up from gate check. Human dignity takes a backseat when traveling and it is a stressful experience even when everything goes right.

For individuals who rely on wheelchairs, air travel horror stories are all too common. Travel blogger Tori Hunter has had her wheelchair damaged over ten times during flights, ranging from minor issues to complete destruction. Such incidents not only impede mobility but also cause significant emotional distress.

Thrillist

Similarly, Sophie Morgan, a TV presenter and disability advocate, describes air travel as "a lottery," with frequent experiences of broken wheelchairs and inadequate support. These challenges often lead disabled passengers to avoid flying altogether, limiting their personal and professional opportunities.

Business Insider

A Call for Empathy and Action

The opposition from airlines to enhanced protections underscores a pressing need for systemic change. While operational concerns are valid, they should not overshadow the rights and dignity of passengers with disabilities. Ensuring safe and respectful travel for all is not just a regulatory obligation but a moral imperative.

As discussions continue, it's crucial for airlines, regulators, and the public to recognize and address the unique challenges faced by travelers with disabilities. Empathy, understanding, and proactive measures can pave the way for a more inclusive and equitable air travel experience.

Final Thoughts

In the current political environment, it’s doubtful that the USDOT will fight the lawsuit. The airlines have also had enough time to work out the kinks of travel for those with disabilities and recognize the potential revenue stream of those with disabilities who have disposable income for travel. The airlines have an opportunity to work with people with disabilities to craft meaningful and adequate bill of rights taking into account events out of the control of airlines, such as catastrophic turbulence., but also affording passengers with disabilities our dignity.